Category Archives: Tools

ServiceNow Sync Plugin for Sublime Text 3

Update (5/2/16): Got the code on github for whoever is interested.  Pull requests are welcome.   github repository

I think many people had given up hope but I decided last night to finally get to creating my ServiceNow Sync plugin for Sublime Text 3. I also took the opportunity to clean up some bugs and introduce diffing.


Open the Console (Ctrl+`) and paste the following code and run

import urllib.request,os,hashlib; pf = 'ServiceNow Sync.sublime-package'; ipp = sublime.installed_packages_path(); urllib.request.install_opener( urllib.request.build_opener( urllib.request.ProxyHandler()) ); by = urllib.request.urlopen( '' + pf.replace(' ', '%20')).read(); open(os.path.join( ipp, pf), 'wb' ).write(by)

You may need to restart Sublime to see the changes.

If everything worked correctly you should get a new “ServiceNow Sync” menu.

Alternate Installation

You can install manually by placing this file in the Installed Packages folder for ST3.


Creating a Project

To start using the plugin you need to be in a Folder View, so go to File > Open Folder.

If you try to use the plugin otherwise it will give you an error. It used to just crash, so that’s an improvement.

Next you will want to create the connection to a ServiceNow instance.  Go to ‘ServiceNow Sync’ then ‘Connect To ServiceNow’

A prompt will open up at the bottom of the screen asking you to enter first your instance name (exclude the

For instance example if your instance url is `` then you would put “snaug”.

Next it will prompt for your username and password.  Be careful entering the password as the text is not hidden.

This will create a service-now.json file in your folder.

After this I will usually just try “Test Connection” to make sure everything is working.


Syncing Tables

To sync a table you first start by going to the “Sync Table” option in “ServiceNow Sync”.  This will pull up a list of tables which you can search through.

Once a table is selected you will be prompted (at the very bottom) to provide some details about what you want to sync.

The first prompt will ask you for the folder name, this usually matches the table but can be anything.

After that you will be asked some details about the content.  The first option is the name field, which is almost always “name” this will be used as the local file name as well.

The script field is the field which should be used as the contents of the file.  Usually this is “script” as in Business Rules or Script Includes but it could also be: “html” for UI Pages, “xml” for UI Macros”, “programmatic_content” for Dynamic Content Blocks and so on.

In fact this can be any field on a record.

The last option is the file extension.  This should match the content, such as “.js”, “.html” or  “.css”.  The correct extension will give you the appropriate highlighting.

Once complete a folder will be created matching

One note, it is possible to sync the same table multiple times.  You can create several folder that all map to the same table, they will not interfere with each other.  You can also use the same technique to sync to different fields, for instance UI pages can have several folders one for HTML, one for Client Script and one for Processing Script.

Syncing Files

After syncing a table you can now sync files for that table.  To do this just right click on the folder and select ‘Sync File’.  This will retrieve a list of files, once you select the file from the list it will be created locally.

From time to time it may be necessary to resync the same file to a different record in ServiceNow.  In each table folder there is a service-now.json file which has a record of all the files and their sys ids in ServiceNow.  You can remove a particular entry or change it.

Saving Records

Saving a file to a record is all part of the Save process.  Once you save the file will be automatically uploaded to ServiceNow.

Creating Records

Creating a local file and saving the file will create a record in ServiceNow.  It will use the file name as the name in ServiceNow.

Deleting Records

No.  That’s nuts.  Deleting local copies WILL NOT delete anything on your instance.  Deleting records in ServiceNow will not delete the local files.

This may save you one day, it already has saved me multiple times.

File Differences

If you are working in an environment with multiple developers it is very important not to overwrite others work.  To prevent this the ServiceNow Sync plugin will check for differences between the local and remote copy.  If it finds differences it will alert you and ask what to do.

If you are saving, you will be prompted to Overwrite the Remote copy or view the differences.

You may also check for updates by right-clicking on a file and selecting “Compare to Server”.  If there are differences you can Overwrite your local copy or view the differences.

Opening A ServiceNow Record

One other quick feature, if you are in the body of a file, you can right click and select ‘Open ServiceNow Record’ to quickly open the record in the instance.

Sharing Folders

It is possible to share an entire folder with co-workers.  I actually check the whole folder into Git.  The only thing you want to make sure is to not check in the “service-now.json” in the root folder as this has the authentication information in it.  All the sub-folder JSON files are ok to check in or share.

Known Issues and Enhancements

Unicode Characters break the file diffing. Fixed

At some point I would like to add the ability to set an update set on the system, in fact the menu item is already there but disabled.  Some day…

Any other issues please reach out to me directly until I can get this on Github.

SNinja – Minimal ServiceNow Menu

Well that was a long break.  To start the New Year off I am publishing a tool I have been working on called SNinja.  It aims to be a replacement for the standard Left Hand Nav window.


Using SNinja is easy just hit the ` button to begin.  That’s the backtick button right above Tab.  Hit ` again or Escape to close the SNinja window.

As you start typing the auto-complete will match Modules and Table names.  Hit up and down to move through the options or Tab to auto-complete the current selection.

For Modules just hit enter to execute them.

For tables you can either hit Tab again and enter a search term to Search the table or hit period and enter one of these commands.

  • list – Brings up a list
  • form – Goes to the form view
  • dict – Loads the dictionary values
  • recent – Brings up records edited today
  • br – Brings up a list of business rules
  • cs – Brings up a list of client scripts
  • acl – Brings up a list of ACLs
  • act – Brings up a list of UI Actions
  • pol – Brings up a list of UI Policies

You can also type current in place of a table name to reference the current table you are on if you are in a list or form view.

Finally you can go directly to a page  by typing the name of the page and .do at the end.  Like “”

Source Code and Update Sets are here: