Category Archives: Coding

YouTube Like Loader

Just a simple script to add a YouTube like loading bar to the top of the page for AJAX Requests. Many users said they wanted a way to know when the system was “thinking”. There actually is a loading GIF in the top right (I noticed it in Fuji) but it’s a bit hard to see. This adds a very obvious loader to every page, even popups and CMS page.

This should go in a Global UI Script. Tweak as necessary!

if(self == top){
var loadingDiv = document.createElement("div");
var loadingInterval = false;
var loadingIntervalWidth = 0;
var stopLoading = false; = "100%"; = "fixed"; = "2px" = "0"; = "0"; = "2000"; = "#29d"; = "none";

document.addEventListener("DOMContentLoaded", function(event) {

function startProgress(){

if(loadingInterval == false){
stopLoading = false; = "block"; = "0%";
loadingIntervalWidth = 0;
loadingInterval = setTimeout(incrementProgress, 50);


function incrementProgress(){

loadingIntervalWidth++; = loadingIntervalWidth.toString() + "%";
if(loadingIntervalWidth < 100 && stopLoading == false){ loadingInterval =setTimeout(incrementProgress, 50); } else { loadingDiv.display = "none"; stopProgress() } } function stopProgress(){ stopLoading = true; = "100%"; loadingInterval = setTimeout(hideProgress, 100); } function hideProgress(){ loadingInterval = false; loadingIntervalWidth = 0; loadingDiv.display = "none"; = "0%"; clearTimeout(loadingInterval); } CustomEvent.observe('ajax.loading.start', function() { startProgress() }); CustomEvent.observe('ajax.loading.end', function() { stopProgress(); }); }

ServiceNow Coding Style Part 2

So as a continuation to the previous article I want to expand the entire process of Coding Style with steps you can use in your own coding practices and as the basis of a Peer Code review process.

Step 0 – Installing Sublime (or another Smart Editor)

These instructions are set up for Sublime but are mostly tool agnostic as long as a similar plugin can be found.   This process will take a few minutes, but it will save you so much time I don’t think you will mind.  While it’s good to be aware of all the recommendations so you can use them naturally when you are coding, rely on tools as much as possible to automate code cleanup.

Grab Sublime from .  It’s $70 for a User License, but it’s worth every penny IMO.  You can evaluate it before you buy it to make sure it’s right for you.

Install the Sublime Package Control tool using the instructions from

Install node.js from  This is required for JSHint.

Install JSHint

Install the JSBeautify, DocBlocker, JSHint Sublime Plugins by opening Sublime and pressing Ctrl+Shift+P (Mac users figure this out on your own!) and typing “Package Control: Install Package”

When the Plugin window pops up start typing the name of the plugins, then press enter to install.

JSHint and JSBeautify both work on .js files, so to test create a test JS file with this content and press Ctrl+Alt+F to format it, and Ctrl+Alt+J to JSHint it.  If everything is installed correctly you should get a list of errors in the script.

function fakeFunction(name, cb, isBool) {
Step 1 – Formatting

This refers back to the last post and is the first thing I usually look for in a code review.  Using JSBeautify makes this very simple, just run it, I accept most of the defaults, the only thing I might change is the indent_size setting to “4”.  All plugin settings can be tweaked in Sublime by going to Preferences > Package Settings > Package Name > Settings Default.  All changes should update immediately.

Step 2 – Naming Conventions

Avoiding poorly named variables, functions and records is essential to understanding code.  Properly named functions and variables make the code self-documenting and eliminate the need for many comments.  Here is a recap of the Coding Standards from the last article.

Variables – camelCase
Functions – camelCase
Private Functions – _camelCase
Classes – InitialsAreCapitals
Constants – ALL_CAPITALS
CSS Class – kebab-case
ServiceNow Records – PREFIX – Record Name
(for records that don’t use the name as a file name)
For UI Scripts it can be anything just no spaces.
For UI Macros I try to identify the usage like service_catalog_menu

Step 3 – JSHint Errors

JSHint will likely drive you insane with it’s complaining but it WILL make you a better coder and less dependent on JavaScript to ignore your mistakes.  To run it in Sublime you must save the file as .js

It will run automatically on Save or by pressing Ctrl+Alt+J

Certain things you can ignore are issues regarding using a function before it was defined, any complaints about ServiceNow specific objects not being declared (since they are global) and the error Do Not use JSON as a constructor.

Other than those exceptions I try to, and recommend you try to, fix all errors reported.  == versus === is very important to pay attention to because in MANY places === will break previously working functionality.  It is still best to use === and to explicitly compare types correctly or convert objects to strings before comparing.

It is most definitely more work NOW but it will save you headaches in the long run.

Step 4 – Engineering Principles

Two Principles that I mentioned before are DRY and SOC.  These should be applied when possible.  It is important to understand how to properly use ServiceNow to implement these principles.

Example – Within a series of business rules the same function is repeated and changed only slightly in each business rule.  The correct way to apply DRY in this case is to generalize the function so that the “tweaked” part is a parameter and then move that function to a Script Include.  It may even be possible at that point to move all the Business Rules to a single rule.

Example – Several reports were created as UI Pages that use the same basic layout but with just tweaked values.  In this case it may be best to either pass the parameters in the request OR to relocate the copied layout to a UI Macro and then include the macro.

Example – The same function is used within Client Scripts throughout the system.  In this case moving the function to a UI Script might be the best solution so the function is available to all Client Scripts.

The other principle I try to implement is Separation of Concerns.  This too goes back to understanding where all the code should be placed in ServiceNow.

Example – If styling is included directly in HTML  it is best to move that to a Style Sheet record and include that sheet.

Example – When working on a custom UI Page JavaScript to manipulate the DOM and make GlideRecord queries is mixed within functions.  This is definitely a bad way to do things, at the very least the code should be separated into functions whose intention is very specific.  At first glance, this may seem like just extra busy work, but the inevitably the application will grow, and if code is all separated by concern, it makes it easier to understand and re-use.

These principles are not hard rules, they need to be applied with some discretion.  If it is the 11th hour before a production push I would not recommend re-factoring all code into Script Includes.

Step 5 – ServiceNow Best Practices

This is a growing list of fixes or quirks within ServiceNow which just need to be memorized and looked for.  This list will update as I find and create more worst practices.

Do not use current.update() in onBefore Business Rules
Limit Synchronous GlideRecord Calls
Create functions in Business Rules and call them
Avoid nesting GlideRecords deeply
Don’t hardcode values; use Constants or System Properties
GlideRecords should check for next or hasNext before using them
All variables should be declared
A function should not be longer than one screen and ideally not even remotely that large
All paths in an AbstractAJAXProcessor Script Include should return a value
To get a GlideRecord field value, always use .toString() or .getDisplayValue()

Step 6 – Documentation

For all non-generated functions, like Client Scripts, I try to generate documentation.  This is not the same as comments, which should be used SPARINGLY.   Documentation states exactly what a function does, what it accepts as parameters and what it returns.  This is especially important in JavaScript because we don’t always know the type of parameters and returns.

To create a block like this, in your file right before a function you can type /** and enter.  This will automatically look at the function and pull out its parameters and returns and create the documentation for you.  I used an onChange function here for example but since they wont typically change parameters its not necessary to document each param, just the description.


* Looks up the current caller and adds VIP styling
* and sets location based on the callers location
* @param {Object} control
* @param {String} oldValue
* @param {String} newValue
* @param {Boolean} isLoading
function onChange(control, oldValue, newValue, isLoading) {

If all of your code lives locally on your system, you will be able to create API documentation automatically with these blocks.

Local Files and Backup

I find it a best practice to store every file I work on locally.  Typically I will create a folder structure in a directory that is backed up to a service like  The folder structure can mimic the table structure in ServiceNow, so a folder for sys_script_include, sys_script, sys_ui_script.  Or using friendly names Script Includes, Business Rules and so on.  Don’t get lazy here!  Keeping you files organized will speed things up in the future.

Start using Now

Given that I work remotely most of the time I am quick to try new tools but very rarely does something change enough to provide a reason to change.  Over the years IM, Email and Yammer have held true while Mumble, IRC and others have failed.

Well today I finally signed up for, an enterprise communication platform, and I immediately realized the awesome potential.  The interface is clean and to the point but just beneath the surface are a ton of functions that either completely missing or practically unusable in other apps.  File sharing and code sharing were the two that jumped out immediately.  Then digging even more the integrations hooks caught my eye.

Of course this is ripe for integrating with ServiceNow so I took a stab at it.  Turned out to be incredibly easy.

Here I will walk you through setting up Slack with ServiceNow.

First set up a private test channel in Slack.  Then go to “+ Add a service integration”.  Towards the bottom is “Incoming WebHooks”

Add an Incoming WebHook and copy the WebHook URL that was generated.  Believe it or not we are already half done.

In ServiceNow create a new Outbound REST Web Message.  Set the REST Endpoint to that WebHook URL and Save.

Then go to the “post” function – actually this is the only one we need so you can remove the others.  In the Content field add the following:


Add a REST Message Function Parameter and name it text and set the value to Hello World.

That’s it.  Run a test to make sure it works and you are good to start using the integration.

Now you may want to add additional configuration, such as setting the name and channel which you can do by adding more parameters into the Content field.  You can also configure these properties in Slack on the Integration details page.

Here’s an example with Username specified.  Don’t forget to add the Function Parameter.


So that’s a basic integration.  You can also build more complicated messages.  Here is one setup for sending out an Incident notification.

"fallback": "${fallback}",
"text": "${text}",
"pretext": "${pretext}",
"color": "${color}",
"fields": [{"title":"Priority","value":"${priority}","short":false},{"title":"Short Description","value":"${short_description}","short":false}]


That’s it!  I wish they were all that easy.


Generate an Angular Service from a Script Include

I figured I would dedicate Fridays to Angular and Jelly articles, first up here is generating an Angular Service automatically from a Script Include.

You might be tempted to just put GlideAjax calls right within your Angular Controller but that’s bad.  It clutters your controller and if you ever need to use that same function you would need to copy and paste that code.  On the other hand if all you need to do is create a Service that calls a Script Include it makes no sense to create UI Scripts for each that all essentially do the same thing.  To me this is not a problem but a chance to simplify creation of these Services by using a Processor.

To start I need to programatically extract the functions and parameters from a given Script Include.  Initially I thought a Regular Expression might work but it’s not a good solution.  Instead I chose to use Esprima to generate an Abstract Syntax Tree (a sort of representation of the code as a tree) and use that to find functions and parameters.

Esprima ( actually loads right into ServiceNow as a Script Include without any issues.   Once loaded you can just include that Script Include and create syntax trees from any code in the system.

I created a Processor which generates an AST from a Script Include.  I look through the AST to find the main object (the one that is assigned to a variable of the same name as the Script Include) and then looked through that object for functions.

Each function not prefixed with _ is expected to be a public function and will be added to the returned Angular Service.

Within the body of that function if I find any assignments that have “getParameter” in the expression I pull out the name and use that as a parameter for the Angular Service method.

I also included a function to parse the XML response that is automatically called when the response comes back from ServiceNow.

Now for any Script Include, which extends AbstractAjaxProcessor, I can link to my processor which will generate an Angular Service with all the functions from the Script Include automatically.  I can inject that service into my apps controllers and call the functions as if they were on the client side.

Instead of using GlideAjax I use the Angular $http provider which returns a promise object.  So when you use the result of the function call you must do so through a `then` function.  Check out the examples below to see this in action.



The Angular Service that should be generated from this Script Include should have 2 methods with one accepting `sysparm_sys_id` as a parameter.

var IncidentTest= Class.create();

IncidentTest.prototype = Object.extendsObject(AbstractAjaxProcessor, {

getIncidents : function(){
var sys_id = this.getParameter("sysparm_sys_id").toString().toString();

return sys_id

getIncidents2 : function(){
return "test"


Here is the example output that would be generated.

angular.module('IncidentTestService', []).factory('IncidentTestServ', ['$http', function($http) {

return {
config : { headers: {'Accept' : '*/*', 'Content-Type': 'application/x-www-form-urlencoded; charset=UTF-8','X-UserToken': g_ck } },
url : '',

getIncidents : function ( sysparm_sys_id ){
var data = 'sysparm_processor=IncidentTest&sysparm_name=getIncidents&ni.nolog.x_referer=ignore&' + sysparm_sys_id + ''

return $ this.url , data , this.config ).then( getAnswer );

getIncidents2 : function ( ){
var data = 'sysparm_processor=IncidentTest&sysparm_name=getIncidents2&ni.nolog.x_referer=ignore&'

return $ this.url , data , this.config ).then( getAnswer );


Here’s a sample usage in a UI Page.


<script src="IncidentTest?ng-service"></script>



angular.module("InventoryCtrl",[]).controller("InventoryController", ['$scope', 'IncidentTestServ', function($scope, IncidentTestService){

ServiceNow Coding Style Guide Part 1

I thought I would kick of this new blog with a topic that is very important to me,  Coding Style in ServiceNow.  Here I will present a short list of rules and principles to guide your coding.

Following this guide will make your code more readable which will make maintaining the code much easier.  That means less time trying to decipher your or co-workers code and lower costs to maintain code.  This is true of any code base but especially in ServiceNow where the developer ecosystem is so varied.

The end goal is to have all code appear to be written by a single person.

Once a good track record can be established on following these practices then you can start to introduce higher level concepts and principles.  More on those in future articles.

Personally, I disagree with long style guides and best practices documents.  If there are too many rules to start it is impractical for new developers to follow them all.  My approach is to start with the fundamentals.  Once they are mastered then you can layer in more advanced practices.  So for now I am keeping the list short. (It should fit on an index card)

Functions should be named like verbNoun, using camel case. This will make it easier to remember as well as forcing the function to perform a specific purpose.

Variables should not have abbreviations, ever.  It is preferable to use camel case when creating variables although underscores have started to be used instead.  It does increase readability but most existing code will not follow this.

Classes should always be camel case with the first initial capitalized.

Constants should be all upper case.

All record names should follow a convention.  I prefer Prefix – Script Name, where the prefix is the company name or application name.  This is applicable only where the record name is not the script name such as on Business Rules and Client Scripts.

Script Includes should follow the same convention as classes.  UI Scripts should be all lower case using underscores to separate words.

There are two options for brackets, same line or not.  I prefer same line.  As long as you are consistent it is a matter of opinion

Whitespace should be used liberally to increase readability.  I favor using spaces within parentheses.  Line breaks to separate blocks of code within functions and two line breaks between functions.

Edit:  I am going to post this in a new article but I have started not to do this.  Instead I am following the standard of putting spaces outside of the parens.  Which seems just as readable.

Indentation should be 2 or 4 spaces but be consistent.

Semicolons should always be used.

By all means, if you feel your code is to complicated use comments to clarify, but before you do that ask, “Can I rewrite this to make it clearer?”  If the answer is yes, rewrite the section and see if the comment is still necessary.  The goal is for the code to document itself.

Odds and Ends
Always use === instead of == to compare values.  This will prevent accidental coercion of variables.

Try and use ‘ instead of ”

Avoid ternary operators

Avoid eval

Don’t Repeat Yourself.  If you find yourself writing the same code over and over generalize it and move it to a separate function.

Never just copy and paste code.  Always rewrite it and try to understand line by line what it’s doing.  While it’s tempting to just inject a bunch of functionality, that is not going to help if there is an error or you need to modify the code.

Try to keep your code separated by intention.  For instance don’t have a single function that does a database call and then immediately updates the UI.  This is called Separation of Concerns and is the basis for other more specific principles like MVC.  Separated code will make it easier to update and reuse.

Finally, care about your craft.  Your code will likely never hang in a museum but the functionality that you are building matters to your users and it should matter to you as well.

Bonus Cheat Sheet!

Cheat Sheet
Coding Style Guide Part 1 Cheat Sheet